Frequently Asked Questions (FAQ)


How much does a cleaning cost?

Pricing varies based on the size of the home, what’s being cleaned, and where the house is located. Use our online booking page here to play around with the pricing. Always feel free to give us a call if there are any questions.

Note: Select the most accurate SQFT size. If a home is 2,000 SQFT selecting 1,999 SQFT and rounding down will make us grumpy and we WILL call to adjust it back up!


 

 

How long does a cleaning take?

 

The time needed for a home cleaning can vary based on many factors. These include the condition and size of the home, extras, and which team we send since some cleaners clean faster than others.

All homes are unique, and all teams work at different speeds. For this reason, we don’t charge by the hour for our services. We’ve seen the best results focusing on tasks and not time.

That said, we expect a standard cleaning for most homes takes between 1-3 hours for a two-person team. While we expect most homes to fall into this time frame, not all will, and that should be expected.

If you need a more accurate timeline we’d be happy to provide a possible time range over the phone. It’s important to note, over the years we’ve learned it’s impossible to guarantee an exact time since all homes are different and all cleaner(s) work at different speeds.


 

 

 

Is there a discount for regular service?

 

Of course, the more we visit the bigger the discount! The discounts offered are as follows:

 

Weekly Bi-Weekly Monthly
15% Off 10% Off 5% Off

 

 


 

Are there discounts for missing certain rooms in the home?

 

Oftentimes homes won’t need a bedroom or bathroom cleaned. We’re always happy to offer discounts for these areas not needing a cleaning. There is a $10 discount for not having a bedroom cleaned or a $15 discount for not having a bathroom cleaned.
NOTE: We’ll still need to know the total number of bedrooms and bathrooms in the home to calculate the size of the general living spaces.

 


 

 

 

How many people are on a cleaning team?

 

The size of the team we send may vary. Most of our teams are teams of two people. Depending on the size of the job we may send a team as small as one or as large as three depending on the requirements. If you feel you require a team of a certain size, please request that in the comments for the booking or call and let us know. We’ll always do our best to accommodate.

 

 

 


 

 

 

Will you send a different team every time I book a service?

 

Recurring Appointments
We know it’s essential to build rapport with your cleaner(s), so we do our best to keep you with the same cleaner(s) as much as possible. That said, for recurring appointments, we’ll try and send the same team unless instructed otherwise.

In cases where the usual team isn’t available, we’ll communicate that a new team will be arriving. That way, you’re never caught off-guard.

In cases where we’re unable to connect via text, phone, email, or if it’s a soft request (Example: “Please, send Vanessa if she’s available.“), we’ll assign the best cleaner(s) we have on our roster at the requested date/time. 

One-Time Appointments
For one-time appointments, if there are cleaner(s) you’d prefer, make sure to request them in the notes so we’re aware of the preference.

Our cleaner(s) stay very busy, so it can be challenging to keep the same cleaner(s) working on jobs that aren’t on a regular schedule like monthly, bi-weekly, or weekly. That said, we’ll do our best to put them on the schedule but won’t be able to guarantee anyone cleaner(s) will be available at the chosen date/time.

In those cases, as long as we’re made aware of the preference, we’ll do our best to communicate a time that will work for both parties. In cases where we’re unable to connect via text, phone, email, or if it’s a soft request (Example: “Please, send Vanessa if she’s available.“), we’ll assign the best cleaner(s) we have on our roster at the requested date/time. 


 

 

 

What’s the difference between a move-in/move-out cleaning and a regular cleaning?

 

Move-in/move-out cleanings include a few extras to make sure a home is ready for the next resident. The extras included in the move-in/move-out cleaning include:

 

  • Baseboards
  • Inside windows
  • Window sills
  • Ceiling fans

 

Everything for the move-in/move-out cleaning is done to ensure the home looks good as new for the next resident. More information can be found here.


 

 

 

What’s the difference between deep cleaning and a regular cleaning?

 

Deep cleanings includes everything a standard cleaning does but with more detailed work including:

 

  • Ceiling fans
  • Baseboards
  • Vents
  • Electrical outlets
  • Light Switches

 

More information on the deep cleaning service can be found on our deep cleaning page.


 

 

Do we clean larger homes?

Of course, we do! That said, our online booking form doesn’t go higher than 6,000 SQFT. If you have a larger home and are looking to get a quote please give us a call and we’ll be happy to assist over the phone.

 


 

 

 

Is Tidy Casa insured?

 

Yes, Tidy Casa is fully insured.


 

 

 

Is Tidy Casa bonded?

 

Tidy Casa is fully bonded. You’re in good hands. 🙂


 

 

 

Can I cancel my appointment if I change my mind?

 

There are never contracts or obligations when working with Tidy Casa. You can cancel an appointment at any time. The only thing we ask is if you have to reschedule for any reason, let us know at least 48 hours in advance. There is a $70 cancellation fee for cancellations that occur 48 hours before the arrival time of the appointment.


 

 

When will you charge my card?

 

A hold will be placed on the account the business day PRIOR to the service. If the appointment is on Monday, the hold will be placed the Friday before. If the service is canceled with a hold in place, it will drop off within 2-5 days. Services are fully charged after the service is completed.


 

 

Can I / do I have to leave a tip?

 

Tips are not required but are always appreciated. Feel free to give your cleaning professional a tip. It will make their day! If you feel so inclined, you can tip in cash or let us know how much you would like to tip and we’ll process it via your credit card for you.


 

 

 

It says reoccurring payment on my bank statement, will I be charged again?

 

We will only charge your account when we’ve completed a cleaning. You will never be charged without having a service performed.


 

 

 

Do I need to be home for my cleaning?

 

No, as long as we have a way to get into the home you don’t have to be present for the cleaning. Whether it be a gate code or key under the matt, we’ll be able to get in, clean, and get out while you’re at work or out shopping! We’ll even lock up when we’re done.

More questions?

Give us a call at (602) 753-5630